Who we are

Camerons Brewery Ltd is responsible for the personal information described in this policy. We operate cameronsbrewery.com for brewery information and tour bookings, and cameronsbrewery.shop for drinks, merchandise and related orders, including festival pre-orders and collaboration products.

Our registered office is Lion Brewery, Main Gate House, Waldon Street, Hartlepool, TS24 7QS. Company number: 03571101.

For privacy questions or requests, email info@cameronsbrewery.com, call 01429 852000, or write to our registered office marked “Privacy”. For tour enquiries, use cameronsbrewerytap@cameronsbrewery.com; for shop orders, use esales@cameronsbrewery.shop.

What we collect and why

We collect the information needed to respond to you, fulfil your purchase or booking, and maintain appropriate business records. This may include your name, email address, telephone number, billing and delivery addresses, order or tour details, payment references and correspondence. If you provide a recipient’s details, we use them to deliver the order. Please let that person know.

Our websites also process basic technical information, such as IP addresses, browser details and security logs, to operate the service and protect it against misuse.

We use information to:

Process payments, organise tours and fulfil orders, including delivery or festival collection.

Send confirmations and essential updates, and handle enquiries, returns, refunds and payment disputes.

Keep accounting records and meet applicable legal requirements.

Send newsletters and promotional emails only to people who have signed up.

Our legal grounds are performing our contract with you, complying with legal obligations, and our legitimate interests in providing customer service, arranging delivery to recipients, maintaining security and resolving disputes. Newsletter subscriptions rely on your consent. If you do not supply information necessary for a transaction, we may be unable to complete it.

Payments through Dojo and PayPal

Brewery tours on cameronsbrewery.com: payments are processed through Dojo. Relevant order, transaction and billing information is shared to complete the payment. Dojo handles payment details and provides the transaction information we need to confirm payment, reconcile accounts and manage refunds or disputes.

Dojo also processes information for its own payment-security, fraud-prevention and legal obligations. Its privacy notice explains the information it collects, its recipients, retention and international processing: https://dojo.tech/legal/privacy/.

Shop purchases on cameronsbrewery.shop: payments are processed through PayPal. Relevant order, contact, billing and delivery information is exchanged with PayPal to process payments, fulfil orders and handle refunds or disputes. PayPal also collects payment and technical information when you use its services, including where you pay without a PayPal account.

PayPal uses information for its own purposes as explained in its Privacy Statement, including payment processing, security, fraud prevention and legal compliance. That statement also explains its other uses, sharing, international processing and privacy choices: https://www.paypal.com/uk/legalhub/paypal/privacy-full.

Please do not send card details by email. Both providers have responsibilities for information they process for their own purposes. Their notices supplement this policy; Camerons remains responsible for the customer and order information it holds.

Who can access your information

Information is handled by the relevant Camerons department and authorised staff who need it for their work. We fulfil orders in-house and share necessary recipient and delivery details with a courier when arranging delivery.

Our website, hosting, IT and email service providers may process information to support our services. Payment providers, professional advisers or public authorities may receive relevant information where necessary for payments, advice, disputes or legal requirements. Providers acting on our behalf must protect the information and use it only for the agreed purposes.

We do not sell customer information or share it with artists, brands or festival partners for their own marketing. Purchasing a collaboration product does not subscribe you to a partner’s mailing list.

Camerons handles its customer records in the UK. External payment providers have international operations: Dojo and PayPal explain their overseas processing and applicable safeguards in the privacy notices linked above. Where a provider acting on our behalf makes a restricted international transfer, we require appropriate protection under UK data protection law. Contact us for details of applicable safeguards.

Cookies and your choices

Our websites use cookies and similar technologies for functions such as remembering your basket, maintaining a session, supporting checkout and recording privacy choices. Cookies strictly necessary to provide a service you request do not require optional consent.

We use Complianz to explain and manage cookie choices. Use the Cookie Policy and consent controls on the website you are visiting to see the relevant details and change optional choices. We do not use your browsing information for advertising or customer profiling.

Rejecting optional cookies does not reject the cookies essential to a requested service. Blocking all cookies through your browser may affect your basket, login or checkout. Cookie settings can differ between the two websites, browsers and devices; do not assume a choice on one automatically applies to the other.

Payment services may also use cookies or similar technologies. Their privacy notices explain their own practices and choices; our statement about Camerons’ advertising and profiling does not describe every use made independently by a payment provider.

Newsletters

We send promotional emails only if you sign up. You can unsubscribe using the link in a message or by contacting us. Buying something or accepting cookies does not sign you up. Unsubscribing does not stop essential messages about an existing order or booking.

Security and how long we keep information

We use appropriate access controls and security measures to protect information against unauthorised access, loss or misuse. Access is limited to people who need it. No online service can guarantee complete security.

Our retention policy is:

Essential order, payment and accounting records: six years from the end of the financial year they relate to, or longer where legally required. We remove unnecessary delivery instructions and other additional details earlier.

Routine enquiries and non-essential booking or delivery correspondence: normally up to 12 months after resolution or completion.

Newsletter information: while you remain subscribed. We review unused subscriptions after two years without a purchase, enquiry or renewed subscription confirmation and remove them unless continued retention is justified. We keep a minimal suppression record as needed to honour an unsubscribe.

Technical logs and cookie information: for the relevant security or operational purpose, with cookie lifetimes explained in each site’s Cookie Policy.

We may retain relevant records longer for a specific dispute or legal requirement. Otherwise, information is securely deleted or anonymised when no longer needed.

Your rights

Depending on the circumstances, you can ask to access, correct or delete your information, restrict its use, receive certain information in a portable format, or object to processing based on legitimate interests. You can withdraw consent and stop direct marketing at any time. Withdrawal does not affect earlier lawful processing.

Contact us using the details above. We may need to verify your identity and normally respond within one month, without a fee. If a legal exception or extension applies, we will explain it.

If you have a privacy complaint, please contact us. We acknowledge complaints within 30 days and investigate without undue delay. You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

Changes to this policy

This policy covers both websites. We will keep it updated and show the revision date above. Any change requiring fresh consent will be explained separately.