CAMERONS BREWERY
Brewery Tour Booking Terms & Conditions
By purchasing or booking tickets for a Camerons Brewery Tour, you agree to the following Terms & Conditions. Please read these carefully before completing your booking.
1. Tickets, bookings and admission
All brewery tours must be booked in advance and are subject to availability.
Tickets are valid only for the tour date, time and number of participants shown on the booking confirmation.
Please check your booking carefully before completing payment and review your confirmation as soon as it is received.
It is the purchaser’s responsibility to ensure that the correct date, time, number and type of tickets have been selected.
Tickets or booking confirmations may be requested on arrival, together with proof of age where appropriate.
2. Tour times and availability
Brewery tours are normally held on Thursdays at 6:00pm, subject to availability.
Each tour is limited to a maximum of 12 participants unless otherwise authorised by Camerons Brewery.
The guided tour and beer tasting experience lasts approximately one hour, although the duration may vary according to operational circumstances.
Visitors must arrive at least 15 minutes before the scheduled start time.
3. Refunds and cancellations
All confirmed brewery tour bookings are non-refundable, except where expressly provided in these terms or required by law.
Once a booking has been confirmed, no refund will normally be provided where the purchaser:
- Changes their mind or no longer wishes to attend.
- Is unable to attend because of personal circumstances.
- Arrives late or fails to attend the tour.
- Purchases more tickets than required.
- Does not use some or all of the tickets purchased.
- Fails to comply with clearly published age, admission or safety requirements.
A request to cancel a booking does not automatically entitle the purchaser to a refund.
Cancellations made with less than 48 hours’ notice, and failures to attend (no-shows), will not qualify for a refund or transfer, except where required by law.
Where at least 48 hours’ notice is provided, purchasers may request a change of tour date in accordance with Section 4. This does not create an automatic entitlement to a cash refund.
Nothing in this section affects statutory consumer rights.
4. Rescheduling and booking amendments
Requests to change a tour date must be made at least 48 hours before the scheduled tour start time.
Requests should be submitted by email to:
cameronsbrewerytap@cameronsbrewery.com
Rescheduling is subject to availability and confirmation by Camerons Brewery.
Where an alternative date is available, Camerons Brewery may agree to transfer the booking to that date without any obligation to provide a cash refund.
A booking is not considered amended until the brewery has confirmed the change.
If no suitable alternative date is available, the original booking will remain valid unless otherwise agreed.
Requests received less than 48 hours before the scheduled tour will not normally be accepted.
Camerons Brewery reserves the right to decline repeated or unreasonable amendment requests, subject to applicable law.
5. Duplicate bookings, booking errors and unused tickets
Purchasers must check their order carefully before completing payment and promptly review their booking confirmation.
If you believe you have accidentally placed a duplicate order, purchased an incorrect number of tickets or made another booking error, you must notify Camerons Brewery as soon as reasonably possible and before the scheduled tour.
Where notified before the tour, Camerons Brewery may, at its discretion, correct or refund a genuine booking error.
Once the scheduled tour has taken place, refunds will not normally be provided for duplicate purchases, incorrect quantities, unused tickets or other purchaser booking errors where the tickets purchased were valid and available for use.
The fact that a ticket was not used does not, by itself, entitle the purchaser to a refund.
This provision does not affect any statutory rights or remedies.
6. Ticket transfers and resale
Tickets may be transferred to another eligible person with the prior agreement of Camerons Brewery.
Any replacement participant must satisfy the applicable age, admission and safety requirements.
Tickets must not be resold for more than their original purchase price.
Tickets purchased primarily for resale, or tickets transferred or resold contrary to these terms, may be cancelled and admission refused, subject to applicable law.
Where tickets are purchased as part of a group booking, individual places must not be repackaged or resold commercially without the brewery’s prior written permission.
7. Group bookings and children
Group bookings are subject to availability and any additional arrangements agreed with Camerons Brewery.
For bookings of eight or more people, please contact the brewery in advance.
Children under 12 years of age, including babies and children carried by adults, are not permitted on brewery tours.
Children aged 12–17 may attend when accompanied and appropriately supervised by a responsible adult.
Alcoholic drinks will not be served to anyone under 18 years of age. Non-alcoholic alternatives are available.
The brewery may request satisfactory proof of age.
Group organisers are responsible for ensuring that all participants are informed of the booking terms and safety requirements.
8. Late arrival and failure to attend
Visitors must arrive at least 15 minutes before the advertised tour start time.
Tours commence promptly and cannot be delayed for late arrivals.
Visitors arriving after the tour has started may be refused admission where joining the tour would be impractical or unsafe.
Late arrival or failure to attend does not entitle a purchaser to a refund or alternative tour date, except where required by law.
9. Accessibility and participation requirements
The brewery is an operational industrial environment.
The tour route includes several flights of stairs, steep or open steps, narrow walkways and areas where seating is unavailable.
Visitors should expect to remain standing or walking for approximately 45 minutes during the experience.
Anyone with mobility difficulties, accessibility requirements or concerns about safely navigating the route should contact Camerons Brewery before booking.
The brewery will consider reasonable adjustments and alternative arrangements where practicable.
Participation may be restricted where a specific safety risk cannot reasonably be addressed.
10. Compliance with safety requirements
All visitors must comply with the Brewery Tour Visitor Information & Safety Requirements, which form part of these booking conditions.
Visitors must follow reasonable instructions given by brewery staff and tour guides.
Appropriate enclosed footwear is mandatory, and visitors must not enter restricted areas or interfere with brewery machinery or production equipment.
Camerons Brewery reserves the right to refuse admission, restrict access or require a visitor to leave where reasonably necessary to protect visitors, employees, the brewing process or the premises.
Where admission is refused because a visitor has failed to comply with clearly published safety requirements or has behaved inappropriately, a refund will not normally be provided.
This does not affect statutory rights or the brewery’s obligations concerning reasonable adjustments.
11. Cancellation by Camerons Brewery
Camerons Brewery reserves the right to cancel a tour where necessary because of operational difficulties, safety concerns, emergencies or other circumstances affecting its ability to provide the experience.
Where Camerons Brewery cancels a tour, purchasers will be offered either:
- A transfer to another available tour date; or
- A refund of the ticket price paid.
Refunds will normally be made to the original payment method.
12. Postponement or rescheduling by Camerons Brewery
Where Camerons Brewery changes the date or time of a booked tour, existing tickets will remain valid for the replacement tour.
If the purchaser cannot attend the replacement date or time, they may request a refund of the ticket price.
Camerons Brewery will take reasonable steps to notify affected purchasers using the contact information provided at booking.
13. Changes to the tour experience
Camerons Brewery is a working brewery and production requirements may occasionally affect the tour.
The brewery reserves the right to make reasonable changes to the tour route, timings, access to particular areas, tasting arrangements or other aspects of the experience where operational or safety circumstances require.
Minor changes will not normally entitle purchasers to a refund.
Where a material part of the contracted experience cannot be provided, any entitlement to a refund or other remedy will be determined in accordance with applicable consumer law.
14. Circumstances beyond our control
Circumstances beyond the brewery’s reasonable control may affect the operation of a tour, including emergencies, severe weather, interruption of essential services, restrictions imposed by public authorities or other unforeseen events.
Where such circumstances arise, Camerons Brewery will take reasonable steps to communicate significant changes and provide appropriate arrangements in accordance with these terms and applicable law.
15. Personal belongings and liability
Visitors are responsible for taking reasonable care of their personal belongings.
Camerons Brewery will not be responsible for loss or damage unless it is legally liable.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded or restricted.
16. Card payments and payment disputes
If you believe there is an error with your payment or booking, please contact Camerons Brewery as soon as reasonably possible so that the matter can be investigated and, where appropriate, resolved.
The booking confirmation, ticket details and Terms & Conditions applicable at the time of purchase form part of the booking records.
These terms do not limit any rights or remedies available under applicable consumer law or through a card provider.
17. Statutory consumer rights
Brewery tours booked for a specified date or time are generally exempt from the usual 14-day cancellation right applicable to certain distance contracts for leisure services.
However, nothing in these Terms & Conditions excludes or restricts any statutory rights or remedies which cannot lawfully be excluded or limited.
18. Contact and enquiries
For cancellations, rescheduling requests, booking errors, accessibility enquiries or questions regarding your brewery tour, please contact:
Camerons Brewery
Email: cameronsbrewerytap@cameronsbrewery.com
Telephone: 01429 852000
Please provide your booking reference and scheduled tour date when contacting the brewery.
By completing your booking, you confirm that you have had the opportunity to read and agree to these Booking Terms & Conditions and the associated Brewery Tour Visitor Information & Safety Requirements.