Refunds and cancellations

All confirmed brewery tour bookings are non-refundable, except where expressly provided in these terms or required by law.

Once a booking has been confirmed, no refund will normally be provided where the purchaser:

  • Changes their mind or no longer wishes to attend.
  • Is unable to attend because of personal circumstances.
  • Arrives late or fails to attend the tour.
  • Purchases more tickets than required.
  • Does not use some or all of the tickets purchased.
  • Fails to comply with clearly published age, admission or safety requirements.

A request to cancel a booking does not automatically entitle the purchaser to a refund.

Cancellations made with less than 48 hours’ notice, and failures to attend (no-shows), will not qualify for a refund or transfer, except where required by law.

Where at least 48 hours’ notice is provided, purchasers may request a change of tour date in accordance with Section 4. This does not create an automatic entitlement to a cash refund.

Nothing in this section affects statutory consumer rights.

Please visit out Terms and conditions page for fuller details: CLICK HERE 

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